Getting in touch during Covid / Change of mind policy

[mjames]

I've just ordered an iPad pro-2020 but need to change the model I've ordered, I understand I can do this via the 14-day change of mind policy but I can't seem to get through O2 in any way, I've emailed, called, tweeted, Facebooked, tired the online chat service but I'm getting nothing. 

I understand covid is causing issues and most businesses are on a limited-service but for a company like O2 to be completely uncontactable is nuts, I can't see any reason why customer service agents cant be operating remotely via an online chat system. 

Anyway, any suggestions on how I can solve my issue?

[MI5]

There are no other options currently, sorry.
Have you tried Skyping ?
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

[mjames]

I tried via Skype yesterday and this morning, same results "no one to take my call". 

You'd guess that they will have to honour an exchange at some point, I have a paper trail to show I took the necessary steps within the window of 14 days. 

thanks for the reply though.

[O2Sean]

Hi MJames,

There is an over 14 day cancellation process in place in O2 in special circumstances however as frustrating as it is I would suggest that you keep trying to contact O2 Customer Services to resolve your issue.