Get your act together O2!!!

[Anonymous]

Poor, poor service from O2 for a new contract I recently took out via Carphone Warehouse.  Applied to migrate my old number to my new device on 19th March, still waiting for this to be completed properly. My new phone is still unable to receive calls or texts, I can only be contacted via the internet.  I've lost 2 extra shifts at work this week because they cannot contact me!

On top of the above, I have also been charged a disconnection fee for my old contract.  Never at any time was I told there was a disconnection fee, I was totally mis-sold the SIMO contract I had, even one of the many customer advisers I have spoken with agreed with me on this!!

As of right now I have an unusable disconnected device and a new device that no-one can contact, NOT GOOD ENOUGH! I've been an O2 customer for a number of years and right now I'm regretting choosing to stay with them.

[Curr946]

Eh, you bought from cpw so they clearly didn't give you right info. You could also have done an upgrade to sim only via o2 direct

[adamtemp64 · Accepted solution]

Your issue is with cpw who sold the new contract. You need to follow it up with them but an upgrade to any new o2 tariff should happen immediatly as no pac code is required for o2  contract to o2 sim only or sim only to contract

[MI5]

The correct complaints process is here rather than telling other customers http://www.o2.co.uk/contactus

[Curr946]

It's clear cpw sold a new connection for better sales bonus 😉