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Galaxy s21 ultra pre-order

Blakey1152
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Hi,
Not sure if anyone has done this but I accidentally made an error when doing my pre order for the galaxy s21 ultra.
I selected the 256gb model from the screen but fat fingers must have changed it back to 128gb.
I've placed the order and then I noticed my error.
Can I contact O2 and ask them to change it to the 256gb model on the pre-order or will it be hassle and have to cancel and reapply (it's a new number).
I did consider waiting for the phone then swapping it when it arrives but then I'd lose the pre order gifts so I ruled that idea out.
Thanks in advance
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MI5
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@Blakey1152 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 8
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MI5
Level 94: Supreme
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Registered:

@Blakey1152 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 8
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Blakey1152
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Cheers! Thanks for the fast response. I'm giving the chat to an advisor thing ago from within myo2 as I'm at work. If not I'll call tomorrow slight_smile
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MI5
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Very brave of you slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 8
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Blakey1152
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Thought I'd update what happened. The web chat told me to contact customer service which I did. The guy there said it couldn't be changed so I'd have to cancel the order and do a new order so no way of just changing the device size sadly.

I went on the app, did a new order for the correct model and called back and cancelled the original order

All sorted. To be fair, I got through to someone on both occasions within seconds which is impressive.
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MI5
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Yeah, figured you'd have to call, but glad it's sorted.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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@Blakey1152 

I'm more impressed that you got through to someone in seconds. joy

Veritas Numquam Perit

Girl in a jacket
Message 7 of 8
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MI5
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You can always tell when people can get through because it's quiet on here.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 8
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