Galaxy S20 Plus 5G

Hench-Fairy · ‎06-05-2020

I have inserted the SIM card that came with my new device and getting a message saying the SIM is not provisioned. Can somebody help me with this please?

gmarkj · ‎06-05-2020

If you got it as an upgrade, use the old sim.
If it is a new contract then the sim needs activating.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Hench-Fairy · ‎06-05-2020

I could use my original SIM but this phone is 5G ready so I assume the SIM will be too where as my original is not obviously.

Cleoriff · ‎06-05-2020

@Hench-Fairy

Yes this is true. Though far better to use 4G for now during the current crisis.

Veritas Numquam Perit

BigDaddyUK · ‎07-05-2020

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

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Galaxy S20 Plus 5G

help me please!!

Account closure

Not in my account

PAC code problems.

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