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Galaxy S20 Plus 5G

Hench-Fairy
Level 1: Joiner
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on ‎06-05-2020 21:42

on ‎06-05-2020 21:42

I have inserted the SIM card that came with my new device and getting a message saying the SIM is not provisioned. Can somebody help me with this please?
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gmarkj
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on ‎06-05-2020 21:44

on ‎06-05-2020 21:44

If you got it as an upgrade, use the old sim.
If it is a new contract then the sim needs activating.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Hench-Fairy
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on ‎06-05-2020 21:49

on ‎06-05-2020 21:49

I could use my original SIM but this phone is 5G ready so I assume the SIM will be too where as my original is not obviously.
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Cleoriff
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on ‎06-05-2020 21:54

on ‎06-05-2020 21:54

@Hench-Fairy 

Yes this is true. Though far better to use 4G for now during the current crisis.

Veritas Numquam Perit

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BigDaddyUK
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on ‎07-05-2020 09:02

on ‎07-05-2020 09:02

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

| Samsung Galaxy Z Fold4 5G 12/512Gb | Samsung Galaxy Watch 5 Pro Soon |
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