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Galaxy A70 WiFi & VoLTE Calling Disappeared

JamieB14
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Hi,

I recently joined O2 last month and unfortunately have had issues constantly with WIFI calling and VoLTE calling.

I've called up twice to report that WIFI calling disappeared out of my settings and also the VoLTE option was greyed out with no way of changing it.

They have disabled and re-enabled this service twice and it eventually breaks down again and again.

I've tried everything, reset WIFI router, reset network settings, factory reset phone etc.

I've noticed other people having the same issues on different devices, but has anyone had this fixed or found a cause?

My device wasn't purchased from O2 but bought sim free, not that it should make any difference.

O2 have raised a case/ticket but does anyone else have any advice please

Thanks in advance
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MI5
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@JamieB14 

Certainly sounds like an account based issue and it may need escalating to the right person to sort it for you.

I'll tag our community managers to see if they can find such a person for you.

@Martin-O2 @Marjo 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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JamieB14
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Thank you very much!

I only called two days ago to fix this issue again, and once again the issue hae come up again 😞

Hoping to get this sorted ASAP
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Martin-O2
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Thanks for the mention @MI5!

 

@JamieB14 I'm happy to get someone to look into this for you. I'll need some extra detail so I'll drop you a message. 

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JamieB14
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Hi Martin,

Perfect, I'll await your message slight_smile
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JamieB14
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All sorted after guru's opened case slight_smile
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Cleoriff
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@JamieB14 

Did the gurus actually tell you what was causing the problem? It would be interesting to know so we can pass it on to others with the same issue?

*The Game Is On*

Girl in a jacket
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djbsuffolk
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If it wasn't bought from O2 then is it lacking any necessary firmware tweaks to enable these options? 

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JamieB14
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No sorry 😞 I just got a text from O2 and said the issue was resolved and touch wood, it's been fantastic for me ever since grin
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JamieB14
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@djbsuffolk My phone wasn't bought directly from O2 and is sim free, but WIFI should still work regardless of that. It seems like it could have been something at O2's end as whatever they have done has fixed the issue for me
Message 10 of 14
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