on 14-12-2018 11:05
I H AVE ASKED TWICE FOR A PAC CODE. THE FIRST TIME I WAS SENT AN EMAIL A WEEK LATER ABOUT UNLOCKING MY PHONE. NO PAC CODE PROVIDED. I HAVE BEEN UNABLE TO USE THE ONLINE CHAT AS IT HAS NOT BEEN OPERATING, SO I HAD TO RING IN. I WAS ASSURED I WAS GOING TO BE SENT ONE BY EMAIL AND TEXT, I HAVE STILL NOT RECEIVED IT. JUST GIVE IT TO ME PLEASE IT IS MY RIGHT.
Solved! Go to Solution.
on 14-12-2018 11:10
@JANEP we can't help you here.
Please follow help https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278
on 14-12-2018 11:10
@JANEP we can't help you here.
Please follow help https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278
on 14-12-2018 13:04
on 14-12-2018 13:04
Just to confirm this is NOT customer services as you appear to think, it's a community forum
Please follow the advice in @MI5's post above and if you have problems with that then come back again and I'm sure one of our community managers will be able to help. Best of luck.
Veritas Numquam Perit
on 15-12-2018 00:00
on 15-12-2018 00:00
Call them, around 8.00am or just after is the best time. I wouldn't bother with live chat even if it works as they will no doubt ask you to telephone.