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Level 1: Joiner
Posts: 1
Registered: ‎24-07-2013
Accepted Solution

GETTING A PAC CODE

I H AVE ASKED TWICE FOR A PAC CODE. THE FIRST TIME I WAS SENT AN EMAIL A WEEK LATER ABOUT UNLOCKING MY PHONE. NO PAC CODE PROVIDED. I HAVE BEEN UNABLE TO USE THE ONLINE CHAT AS IT HAS NOT BEEN OPERATING, SO I HAD TO RING IN. I WAS ASSURED I WAS GOING TO BE SENT ONE BY EMAIL AND TEXT, I HAVE STILL NOT RECEIVED IT. JUST GIVE IT TO ME PLEASE IT IS MY RIGHT.

Posts: 87,687
Topics: 531
Solutions: 11,167
Registered: ‎04-04-2012

Re: GETTING A PAC CODE

@JANEP we can't help you here.

Please follow help https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 71,760
Topics: 677
Registered: ‎14-01-2013

Re: GETTING A PAC CODE

@JANEP

Just to confirm this is NOT customer services as you appear to think, it's a community forum

Please follow the advice in @MI5's post above and if you have problems with that then come back again and I'm sure one of our community managers will be able to help. Best of luck. wink

*The Game Is On*


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Posts: 69,918
Topics: 547
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Registered: ‎04-01-2009

Re: GETTING A PAC CODE

Call them, around 8.00am or just after is the best time. I wouldn't bother with live chat even if it works as they will no doubt ask you to telephone.