GETTING A PAC CODE

[JANEP]

I H AVE ASKED TWICE FOR A PAC CODE. THE FIRST TIME I WAS SENT AN EMAIL A WEEK LATER ABOUT UNLOCKING MY PHONE. NO PAC CODE PROVIDED. I HAVE BEEN UNABLE TO USE THE ONLINE CHAT AS IT HAS NOT BEEN OPERATING, SO I HAD TO RING IN. I WAS ASSURED I WAS GOING TO BE SENT ONE BY EMAIL AND TEXT, I HAVE STILL NOT RECEIVED IT. JUST GIVE IT TO ME PLEASE IT IS MY RIGHT.

[MI5 · Accepted solution]

@JANEP we can't help you here.

Please follow help https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

[Cleoriff]

@JANEP

Just to confirm this is NOT customer services as you appear to think, it's a community forum

Please follow the advice in @MI5's post above and if you have problems with that then come back again and I'm sure one of our community managers will be able to help. Best of luck.

[jonsie]

Call them, around 8.00am or just after is the best time. I wouldn't bother with live chat even if it works as they will no doubt ask you to telephone.