Further credit check. What?

[DLandy]

Ordered an iphone 13 mini and received the legal documents with the "full steam ahead" bla bla bla emails. I had payed for next day delivery, 24 hours later nothing. Called customer service at 11am the next day and was told I was being credit checked further? a random process to combat fraud? was told to wait for an email in 24 hours. 24 hours later... nothing. Again. So again, I call in, this time I am told something along the same lines and are told that in 24-38hours I will receive an email if my credit check was accepted. What? I've never had anything on credit before and I have no credit cards. What is going on???????????

[Cleoriff · Accepted solution]

@DLandy 

It will sound weird but the fact you haven't had anything on credit before and no credit cards is the reason why. It means you haven't built up a credit score for O2 to check.

If you want to call O2 after the weekend, then use any number in this guide Guide: Coronavirus Community Help and Support