Furloughed and trying to contact someone

[Peter1969]

I have been trying to speak to someone for weeks now due to being unable to pay my bill as I have been furloughed. I have tried all available numbers but unfortunately I am unable to get past the automated system. Is there another way ? My phone has been cut off , which is not a problem, but I would like to speak to someone who can help me set up a payment plan or something.

[MI5 · Accepted solution]

@Peter1969 

You need payment management Guide: Coronavirus Community Help and Support 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

These guys can give you more time to pay but you may still be cut off as it is an automated system process.

Additional bill paying help from @Cleoriff here Guide: How to Pay Your Bill (Contract) 

[Bambino]

@Peter1969 

You need to speak to the Payment Management Team on 0800 902 0217. 

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Other numbers are here: Guide: Coronavirus Community Help and Support 0800 587 4005 has been successful for many

[madasaf1sh]

@Peter1969

Best number to try seems to be 0800 587 4005, or 0800 902 0217

Between 8am and 8pm