Fuming with o2. What can I do?

[Jake2014]

I started my contract in April 2013 on a £32 a month tariff with 750MB of data. To cut a long story short, every month since then I've been going over my limit and making my bill come up to about £60 a month because I've been purcashing the overpriced one-off data bolt-ons (£25 for 1.8GB of data)

The Live Chat representitives knew how much I was paying each month, because they were the ones adding the bolt-ons. Last month one advised me to change to a £42 a month tariff with 2GB of data because it was the "best tariff for data".

Anyway, I've found this month that I've still gone over the 2GB data and bought all of the available one-off data bolt-ons (so this month's data will yet again be over £70).
I went into the live chat to ask what I could do and got told that I could have been getting an extra 4GB of data for only an extra £5 a month!!

Absolutely fuming that I've been paying £60 a month for using like 2.5GB of data alltogether, as well as the fact that the other guy lied to me and said the £42 a month tariff was the best I could get, I asked to be changed back to the £32 a month contract and have the extra 4GB of data for £5 every month (totalling £37 a month for 4.7GB of data).

He said no, because I'm not eligible to change my tariff again. I only changed it because I was lied to and told that it was the best one I could get! Anyway, I accepted the extra 4GB of data every month  and so I will now be paying £47 a month for 6GB of total data (instead of paying the £60 for 2.5GB of total data).

However, I'm really angry that I'm not being allowed to go back to my old tariff and pay £37 a month. Also, I'm equally angry at the fact that I was lied to by the other o2 representative and that it took another live chat person over a year of seeing me paying £60/£70 a month to tell me that I could have actually been getting even more data for only an extra £5 a month.

What can I do?

[Jake2014]

Nothing to stop you esculating this anyway.

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What do you mean?

[Anonymous]

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@Jake2014 wrote:

Nothing to stop you esculating this anyway.

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What do you mean?

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Still Complete the Online Complaint Form.

[Anonymous]

Personally I would agreed with BoB.

Assuming 4gb was available back then or at least something better than you were offered them I would be seeking major recompense for all the extras I had paid.

If you have the appetite for it then send the complaint in.

[anticpated]

If you are likely to be using more than 750MB of data per month, then 4G is the best option even if you don't receive a 4G signal. So you would end up paying around £5 more for an extra 1.25GB providing the tariff was a 2GB one. I know hindsight is a wonderful thing although this is why you should really look at all the details before agreeing to the contract.

[Anonymous]

I still think the key here is what was available at the time the OP contract was upgraded. IF higher data allowances were available which would have cut the monthly bill then they have good cause to complain.

What we don't know is the detail in the conversation and what the OP asked of Live Chat at the time.

The OP is best to put all the details to the Complaints review service for full consideration.

[anticpated]

OK...

So it's been a lack of commuication on somebody's behalf, with the wrong questions being asked or a misdirection of the Live Chat host. 

[Anonymous]

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@Anonymous wrote:
I still think the key here is what was available at the time the OP contract was upgraded. IF higher data allowances were available which would have cut the monthly bill then they have good cause to complain.

What we don't know is the detail in the conversation and what the OP asked of Live Chat at the time.

The OP is best to put all the details to the Complaints review service for full consideration.

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Indeed, as the bolt-ons the OP is being offered have only just been made available in the last few months. Back when the OP took his contract there was only the 100mb for £3,500mb for £6 and 1GB for £10. It is only by actioning that tariff transfer last month that these have become available to him.

Going back to the old tariff wouldn't help because those bolt-ons aren't available on those tariffs, only the newer ones and depending on which tariff it is depends on which additional bolt-ons are given.