on 07-01-2012 12:18
Today (7th) I got up early before work and got the bus over to the O2 store to get the phone, and I even saved the transcript of the webchat to prove I had been confirmed the 7th. After opening the phone and playing around with it, I then had to sit for half an hour while the sales guy had to talk to the webchat (again) and the upgrade team over the phone to try and figure out which date it was because when he went to process it, his system was showing the 8th and wouldn't let him proceed with the upgrade.
In the end, it turns out that my upgrade date is actually the 8th, but because it's a leap year, the extra day in Feb has mistakenly pushed the date back to the 7th on some (not all) of the O2 systems. So I had to leave the shop without the phone, needing to get a taxi back home because the whole thing took so long I missed my bus home, and I now have to try and negotiate a Sunday bus timetable to pick it up tomorrow.
I know waiting one more day is not a huge deal but the hassle of going to the store for nothing, given that I'd checked the date carefully beforehand, was unbelievably frustrating. He wouldn't even let me take the phone home today and just sort out the paperwork tomorrow.
Has anyone else encountered any stupid mistakes with things like this? I'm in two minds about whether to kick up a shitstorm in the store tomorrow about the inconvenience and ridiculousness of it all.
on 11-01-2012 16:59
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
on 11-01-2012 17:12
on 11-01-2012 23:17
on 14-01-2012 10:20
All what O2 have to do is cancel account and keep number to a new account... that's it! ... but
Otherwise, I have to pay double...
Business is business, but now looks it's robber... lol