on 23-04-2018 15:28
Im a pay monthly customer and wish to upgrade to a new phone paying cash. Id prefer a WIndows or Nokia phone...
Is the ANYWHERE I can chat to someone online about options, models etc>? I dont want to have to call..my second best preference is to email.
Can somone point me to a real live person who can chat on line?
Solved! Go to Solution.
on 23-04-2018 15:30
on 23-04-2018 15:30
on 23-04-2018 15:32
on 23-04-2018 15:32
on 23-04-2018 15:41
on 23-04-2018 15:41
on 24-04-2018 15:48
Hi @FrustratedCusto and welcome to the forum How are you getting on with your upgrade?
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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on 24-04-2018 18:48
on 24-04-2018 18:48
Hi Emilie - thanks for reaching out
Ive managed to sort it in the end via the website though I can compare it to extracting teeth in terms of how easy it was 😞
I (and I think most customers), would much prefer a chat based service as offered by other mobile suppliers to solve problems than having to ask other customers for their solutions or relying on a Community Manager (however nice they are). It is simply not acceptable in this day and age to operate a MSN/Microsoft circa 1998 customer support service. I was looking to spend over £1000 on a new phone and contract and should not have to search online on BBSs for the solution to something!
Thanks though to everyone who contribiuted and especially the eprson who put me off a Windows phone.... 🙂
on 24-04-2018 18:54
on 24-04-2018 18:54
on 25-04-2018 10:40
on 25-04-2018 10:40
I'm sorry it was so challenging @FrustratedCusto, but I'm glad you got it sorted Which phone did you upgrade to in the end?
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?