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Level 1: Joiner
Posts: 2
Registered: ‎23-04-2018
Accepted Solution

Frustrated Customer

Im a pay monthly customer and wish to upgrade to a new phone paying cash. Id prefer a WIndows or Nokia phone...

 

Is the ANYWHERE I can chat to someone online about options, models etc>? I dont want to have to call..my second best preference is to email.

 

Can somone point me to a real live person who can chat on line?

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Posts: 100,599
Topics: 546
Solutions: 12,793
Registered: ‎04-04-2012

Re: Frustrated Customer

You can find live chat on this link http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Frustrated Customer

Although if you try to order through them it might not actually be completed so I’d go instore to upgrade
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Level 67: Unsung hero
Posts: 15,058
Registered: ‎31-03-2010

Re: Frustrated Customer

@FrustratedCusto You might want to consider whether you should get a Windows phone at all.
https://www.theverge.com/2017/10/9/16446280/microsoft-finally-admits-windows-phone-is-dead

I DO NOT WORK FOR O2



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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Frustrated Customer

Hi @FrustratedCusto and welcome to the forum slight smile How are you getting on with your upgrade?

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Level 1: Joiner
Posts: 2
Registered: ‎23-04-2018

Re: Frustrated Customer

Hi Emilie - thanks for reaching out

 

Ive managed to sort it in the end via the website though I can compare it to extracting teeth in terms of how easy it was :-( 

 

I (and I think most customers), would much prefer a chat based service as offered by other mobile suppliers to solve problems than having to ask other customers for their solutions or relying on a Community Manager (however nice they are). It is simply not acceptable in this day and age to operate a MSN/Microsoft circa 1998 customer support service. I was looking to spend over £1000 on a new phone and contract and should not have to search online on BBSs for the solution to something!  

 

Thanks though to everyone who contribiuted and especially the eprson who put me off a Windows phone.... :-)

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Posts: 100,599
Topics: 546
Solutions: 12,793
Registered: ‎04-04-2012

Re: Frustrated Customer

No tangible reason to be put off a Windows phone at all.
I bet 90% of the people who bemoan them have never used one. I have for many years and I find it invaluable for many work based tasks and the integration with my Windows laptop is at the level you will not get with any other OS.
Yes, there are many cons but also many pros which many people just don't understand so don't be put off if that's what you want or need.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Frustrated Customer

I'm sorry it was so challenging @FrustratedCusto, but I'm glad you got it sorted slight smile Which phone did you upgrade to in the end?

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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