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Front camera has stopped working on my Samsung Galaxy Note8

ChrisH
Level 3: Thinker
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I just woke up to find my front camera isn't working. I only realised because facial recognition unlock wasn't working so I unregistered my face then tried to register it again but got the error:

Face recognition not working
Couldn't open Camera. Try again

I rebooted but the same issues happens again.

I went to the camera and the rear camera is working fine but when I flip to the front icon I get error:

Warning
Unknown error occurred.

I typed *#0*# into the phone to enter diagnostics then selected "Front camera" which reported:

Camera failed

 

I have cleared cache/data of the Camera app - that did not fix it.

 

I will try a factory reset and, if needed, installation of latest firmware via Odin but if that fails do you think I need to return it to o2 for repair?

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MI5
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Good grief, what a fuss!
But at least it's working again now slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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ChrisH
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I have edited my last post because I'm not sure it is working.

 

It works from the camera app and I got face recognition working. The diagnostics via the "Samsung Members" app show it is working (it didn't before - rear camera worked fine but front camera didn't take a picture and the whole app just froze) but when I use the diagnostic app (*#0*#) and select "Front Camera" is says "Warning: Camera failed".

 

So, to all intents and purposes, the camera works for my standard usage, but the diagnostics failing has me concerned.

 

I think I need to find out if anyone else can try using *#0*# and see what happens for them on the same phone.

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MI5
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Probably still a good idea to get Samsung to look at it once you have your proof of purchase from o2?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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ChrisH
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I think I'll do just that
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