I just woke up to find my front camera isn't working. I only realised because facial recognition unlock wasn't working so I unregistered my face then tried to register it again but got the error:
Face recognition not working
Couldn't open Camera. Try again
I rebooted but the same issues happens again.
I went to the camera and the rear camera is working fine but when I flip to the front icon I get error:
Unknown error occurred.
I typed *#0*# into the phone to enter diagnostics then selected "Front camera" which reported:
I have cleared cache/data of the Camera app - that did not fix it.
I will try a factory reset and, if needed, installation of latest firmware via Odin but if that fails do you think I need to return it to o2 for repair?
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Well I had a totally wasted day. I had insufficient proof of purchase for Samsung.
1hr there on the bus, 1hr faffing around trying to get the right documents printed, 30 mins waiting on hold with o2 before I gave up, 1hr home on the bus, get home and fortunately get through to live chat who take a bit of time but eventually say they will email through proof within the next 24hrs.