From Virgin Mobile - Final bill

[normsland]

Help! I seem to be stuck in O2 billing hell. I was a Virgin mobile customer I was migrated over to O2. However I get no O2 reception in my house. So I ported out to another provider Lebara within a week of being ported to O2. O2 still seem to have debited my bank account via direct debit. However I still have now received my final bill or a refund. I ported out over a month ago now.

I never got around to setting up myO2 account before I left and I cannot get through to anyone on the main customer services number because it says I don't have an account with O2. I've tried contacting customer services via Facebook Messenger however haven't had a reply.

Please can someone help. Thanks

[Cleoriff · Accepted solution]

@normsland 

You have to persevere with O2 I'm afraid.

You need to call customer service.

Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402 

If you have no access to a phone then use Skype to call 0800 032 1402 Guide: A Guide to Skype 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[normsland]

@Cleoriffthanks for your help. I ended up contacting O2 via Facebook messenger and they got a final bill emailed to me. Just seemed to take a long time. Thanks all the same.