Solved: Friends and Family discout not applied

Anonymous · ‎09-11-2017

Hi
I cannot see any friends and family discount has been applied towards my Tariff
And there was £10 added towards my account on 4th Nov by your O2 customer service which I can’t see in my profile.

Regards,
Naveed

MI5 · ‎09-11-2017

Have you had confirmation that your friends and family has been accepted?
https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Open-amp-Friends-and-Family-discounts-H...
Your £10 credit should appear when your next bill is generated.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-11-2017

Have you had confirmation that your friends and family has been accepted?
https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Open-amp-Friends-and-Family-discounts-H...
Your £10 credit should appear when your next bill is generated.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎09-11-2017

Welcome to our forum @Anonymous! Please let us know if the above advice from MI5 was helpful to you or if there's anything else we can help with?

Anonymous · ‎09-11-2017

Yes, I have received the message 08th November at 09:25am by O2 UK.

They says "O2 Friends and Family: Great news! We have added a friends and family discount to [xxx]"

MI5 · ‎09-11-2017

If you look in your MyO2 http://www.o2.co.uk/myo2 you should see it as a bolt on under your tariff and bolt ons section.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎10-11-2017

@Anonymous good evening, let us know if you found the discount or if you're still struggling with it?

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