Friends and Family charges

[Anonymous]

Hi all,About 25 hours ago O2 did a number transfer from old O2 SIM to new o2 SIM(From PAYG to PAYG0GoGo).New SIM fitted the iPhone, old SIM did not.This number is in our Friends and Family.When I call this number from one of our F&F numbers, the call's free, when we do the call in reverse this transferred number on the new SIM card, is being charged for the call .o2 say takes up to 24 hours may be longer.anyone had experience of this.advisors were polite on chat line but did not really know what to advise...thanks...Steve

[Anonymous]

Hi,

The service stops on your old sim and then starts on your new sim.

It can take up to 24 hours to fully transfer but can be quicker. Typically its down to how busy the network is.

Turn the phone off and on to help reset it.

[Anonymous]

Query posted as it has taken longer than 24 hours, will try turning phone off and on, would the type of sim have any bearing on this (new one is PAYGGG , old one was PAYG)

[Anonymous · Accepted solution]

Hi,

It can take a little longer than 24 hours but is rare.

Once took two days for mine to settle.

Did the 02 shop do this for you instore or did you pick up a blank sim card and perform the swap online.

They {sim cards} are account specific. ie : Ones for contract and ones for payg.

[MI5]

It may take a few days to update the number on the F&F register.
Make a note of any calls made and O2 will reimburse you for anything billed in error once all the systems catch up with themselves.

[Anonymous]

It was a refurbished i phone and we did the number swap yesterday via online chat

Will take your advices and thank you to all for your help,as you say,might take a little longer than 24 hours...

[Anonymous]

You're welcome.