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Level 1: Joiner
Posts: 2
Registered: ‎09-06-2018
Accepted Solution

Free tablet with Samsung s9+

Hey guys,
I took out a contract with o2 for a Samsung galaxy s9+ on the 3rd of June and it said on the contract that with the latest Samsung's you get a free tablet which drew my to the deal so I took out the contract but still haven't received my tablet in fact I haven't heard anything regarding the product, can anyone help ?
Posts: 87,743
Topics: 531
Solutions: 11,205
Registered: ‎04-04-2012

Re: Free tablet with Samsung s9+

O2 will automatically send you the tablet after 14 days (cooling off period).
You can call to chase but there shouldn’t be any need.
Most are getting their tablets around 5 weeks after taking the contract but it can take up to 54 days in total.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎09-06-2018

Re: Free tablet with Samsung s9+

Ok thank you mate I will give them a ring and see what they say
Level 1: Joiner
Posts: 2
Registered: ‎10-11-2014

Re: Free tablet with Samsung s9+

Hey did you receive yours? I still havent had my tablet yet...
Level 1: Joiner
Posts: 12
Registered: ‎12-07-2018

Re: Free tablet with Samsung s9+

I got my phone on 1st June and I haven't received mine either. What I don't like I'd I don't have anything to say I am entitled to it. It wasn't on any confirmation emails or anything
Posts: 71,879
Topics: 677
Registered: ‎14-01-2013

Re: Free tablet with Samsung s9+


@Annerobinson wrote:
I got my phone on 1st June and I haven't received mine either. What I don't like I'd I don't have anything to say I am entitled to it. It wasn't on any confirmation emails or anything

Then give them a call @Annerobinson

https://www.o2.co.uk/contactus

*The Game Is On*


Level 1: Joiner
Posts: 12
Registered: ‎12-07-2018

Re: Free tablet with Samsung s9+

I just went online and they have told me dispatch is in progress and I will get it within 1 week. I've sent the transcript to myself so I have a copy of what they said
Posts: 71,879
Topics: 677
Registered: ‎14-01-2013

Re: Free tablet with Samsung s9+


@Annerobinson wrote:
I just went online and they have told me dispatch is in progress and I will get it within 1 week. I've sent the transcript to myself so I have a copy of what they said

Good call @Annerobinson

Let us know how you get on please?

Best of luck...

*The Game Is On*


Posts: 70,011
Topics: 547
Solutions: 3,415
Registered: ‎04-01-2009

Re: Free tablet with Samsung s9+

Level 1: Joiner
Posts: 12
Registered: ‎12-07-2018

Re: Free tablet with Samsung s9+

Yeah live chat. Tomorrow is the week since I contacted them and still nothing do I shall be contacting them again