Free gift/offer not arrived.

[NSR]

I took out a new contract earlier this year and as a reward was told I'd receive a pre paid Mastercard within 3 months.  Its not turned up and I've been unable to contact anyone about it.  Any suggestions appreciated 🙏 😊 

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this