Free Tablet with Samsung S9+

[Steven]

I have had my Samsung S9+ for 3 weks now & i recieved an email on Monday 30th saying my order is being processed & i will recieve the following day between 8am & 6pm. I have still not had this tablet & as its an automatic email i cannot reply. I have also not had any notification off delivery company to say it is due to be delivered?
Is this normal practice.
Steve

[MI5 · Accepted solution]

Give O2 a call on 202 to find out where it is.

[EmilieT]

Hi @Steven, did you get a chance to check with Customer Service the status of your delivery yet? It'd be great if you could share any new info you got with us 

to the forum!

[Steven]

Hi Emily,
Im in work so have not had chance to contact customer service yet.

[EmilieT]

No problem @Steven, that's fair enough  Let us know how it goes when you get a chance please, so we can try and help further if needed!

[DeVereor]

Out of curiosity @Steven as I also haven't received but I have had no dispatch date given either and am now on day 41 of my contract so have been waiting six weeks and am just being told to wait another two.. what date did you order your phone?

@EmilieT do you know if it's working first come first served? Or if its random for some reason?

[EmilieT]

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@DeVereor wrote:
Out of curiosity @Steven as I also haven't received but I have had no dispatch date given either and am now on day 41 of my contract so have been waiting six weeks and am just being told to wait another two.. what date did you order your phone?

@EmilieT do you know if it's working first come first served? Or if its random for some reason?

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Hi @DeVereor, sorry for the delay in replying to you! The proces should be automated, but if you're worried due to receiving different information or if you've not heard anything past the timeframe, I'd happily get someone to have a look at your account