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Level 1: Joiner
Posts: 1
Registered: ‎09-07-2016
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Free Screen Replacement But phone wont turn on

Long story short I fell over with my phone in my pocket and smashed the screen but my phone will no longer turn on, will a free screen replacement cover this?

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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: Free Screen Replacement But phone wont turn on

[ Edited ]

@Lsphilstevens Do you have insurance? Is the phone still under warranty? What phone is it?

I DO NOT WORK FOR O2



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Posts: 104,415
Topics: 552
Solutions: 13,505
Registered: ‎04-04-2012

Re: Free Screen Replacement But phone wont turn on

It will depend on the reason for it not turning on.
All you can do is send it in and hope for the best.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Free Screen Replacement But phone wont turn on

@Lsphilstevens Does your tariff include free screen replacement?

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Posts: 13,359
Topics: 82
Registered: ‎14-01-2014

Re: Free Screen Replacement But phone wont turn on

Most likely is they will quote for all repair then deduct the screen repair from the quote



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Posts: 16,431
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Registered: ‎13-08-2008

Re: Free Screen Replacement But phone wont turn on

@Lsphilstevens Read the relevant t&c here https://www.o2.co.uk/termsandconditions/finance-and-insurance depending on contract start date. 

 

But any other damage that is not caused by the screen damage will not be covered . 

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Community Manager
Posts: 7,496
Registered: ‎23-07-2014

Re: Free Screen Replacement But phone wont turn on

Hi @Lsphilstevens! Sorry to hear about your phone. Smiley Sad

Good to see that you got advice from our other community members above. Do let us know how you get on and if you make any progress with this.

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