Free Samsung galaxy buds2 SMS text issue?

[TC90]

I ordered a phone with the offer of some free Samsung galaxy ear buds. I understand the T&Cs and know I will get a text with a voucher code after 30 days of purchase.

However my 30 days are now up but I am yet to receive the text. Have anyone else experienced issues getting this text? Also is the text from o2 or Samsung?

Many thanks in advance 

[MI5]

@TC90 

It's after 30 days not on 30 days, so it could arrive at anytime after the 30 days.

[TamerUK]

This is incorrect information, it states in th T&C's "Once the Qualifying Purchase is made customers will be receive a unique voucher code via SMS 30 days of purchase to claim"

Pretty poor English anyway, but your information is incorrect and there appears to be a lot of people having this issue also.

[MI5]

@TamerUK 

No, it's after 30 days.........

Claim a pair of Samsung Galaxy Buds2 Pro Graphite. Ends 10 May.

Buy a Samsung Galaxy S23 Ultra or Samsung Galaxy S23 ("Qualifying Purchase") direct from O2 between 13 April 2023 until 10 May 2023 and claim one pair of free Galaxy Buds2 Pro (“Gift”) Gift value worth £219. Gift value based on price of Galaxy Buds2 Pro on the Samsung.com/UK website and correct as of 13 April 2023.

Customers who purchase the Samsung Galaxy S23 Ultra or Samsung Galaxy S23 ("Qualifying Purchase”) will receive an SMS containing a unique voucher code of that value of £219 after 30 days of purchase date. After voucher code received, add the Galaxy Buds2 Pro to your basket by selecting pay in full option. Within the basket paste your unique voucher code into the ‘Got a promo code?’ section for discount to be applied. Discount can only be applied to the cost of the Galaxy Buds2 Pro. Voucher code expires on 5 July 2023.

Voucher code can only be used once, in a single transaction. One voucher code per transaction. One claim per customer. To qualify for the Gift, you must not change your device within the first 14 days. Subject to availability, while stocks last. No cash or alternatives. Offer may be withdrawn or amended at any time. Change of mind policy applies to Qualifying Purchase and Gift as a bundle. If you return the Qualifying Purchase without the Gift, you will be charged the standard retail price for the Gift. Terms apply, see o2.co.uk/terms.

[TamerUK]

Fantastic, but that's not the terms and conditions of the offer is it which is where I got my quote from. So that text your quoting isn't worth the HTML its written with. I'm sorry to sound sarcastic, but the o2 customer service team are dreadful these days, i've spoken to 2 people denying the SMS code even exists and that i'm the idiot despite me saying its in the terms and conditions that one is required. One of them even told me I was never eligible for the offer despite making a qualifying purchase of a Samsung Galaxy S23 Ultra with it stating the offer on the website.

This offer is a complete shambles and the teams managing it on the customer service desk have zero clue what they are talking about either.

[MI5]

@TamerUK 

No arguments from me regarding customer service, but, the text I have quoted is directly from the shop pages on the O2 site. 

Regardless of what customer services say, sometimes patience is required for these offers, which incidentally, are promoted by Samsung, not the networks.

[Wayner74]

I got my code this afternoon and successfully bought a pair of Galaxy Buds 2 Pro. Also the link they sent took me to the o2 shop and not the Samsung website.

[Kfav1982]

I rang O2 in the end to sort this out and after a lot of being placed on hold I then received the sms within 24 hours

[Halbarad]

Sadly; mine was sent yesterday but due accidentally deleted. I've just been told by O2 it's nothing to do with them; Samsung will have to send it to me. But reading here it's O2. So god knows.

[Cleoriff]

@Halbarad 

Although they are Samsung buds, this particular promotion is run by O2.

I was told by one of our account advisors yesterday that O2 are inundated with clients claiming the buds and are working hard to clear the backlog of claims.

If, as you say, you accidently deleted the text from O2 then that's bad luck. I'm not sure what you are expecting O2 to do about that?

I'll tag @O2Sarah- who is on tomorrow morning at 8am. Maybe she will be able to help?