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Free Disney Channel

Jeanne44
Level 1: Joiner
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I activated my free Disney +, and when I registered in the Disney app it’s taken the monthly subscription. Any ideas what has gone wrong. Thanks
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MI5
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@Jeanne44 

You need to follow the link fiven by O2 to register on the Disney website.

Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
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Jeanne44
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Hi thank you I did follow the link in O2 and when it took me to the Disney app it would only let me join if I subscribed. When I go on my extra now it says my code has been used
Message 3 of 6
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MI5
Level 94: Supreme
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@Jeanne44 

Try it on mobile data with your wifi turned off so it can validate on your sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 6
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Kingy1
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This still hasn't been resolved... I would like to terminate my contract with you now. I will pay my final bill then leave.
Message 5 of 6
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MI5
Level 94: Supreme
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  • 28840 Solutions
Registered:

@Kingy1 

How to cancel here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
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