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Level 1: Joiner
Posts: 3
Registered: ‎20-02-2019
Accepted Solution

Free Data bolt on

I have a monthly contract with a 12gb data allowance. 8gb of this is a free bolt on which I have only recently realised. I received a text last month telling me that I had run out of data and prompting me to top up which I did at a cost of £6.50. I’ve since discovered that I’d only used up the 4gb and feel I was misled as there was no mention of the 8gb that should’ve kicked in, only that I had run out. I was just wondering if this is common practice from O2 and if I have a case to get my £6.50 back.
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Posts: 98,968
Topics: 546
Solutions: 12,479
Registered: ‎04-04-2012

Re: Free Data bolt on

Hi @Em78

Do you still have the bolt on?

These usually only last for 12 months so it may have expired?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 84,896
Topics: 716
Registered: ‎14-01-2013

Re: Free Data bolt on

Hi @Em78

Have a look at this thread. It will explain it all. https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

You may be due a refund. Worth a try to call customer services https://www.o2.co.uk/contactus

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Level 1: Joiner
Posts: 3
Registered: ‎20-02-2019

Re: Free Data bolt on

Hi,

Thanks for your reply. I do still have the bolt on as it’s valid for 24 months. It seems the text messages are automated and should be ignored. Just wish I’d realised before shelling out more cash!
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Level 1: Joiner
Posts: 3
Registered: ‎20-02-2019

Re: Free Data bolt on

Thanks for the thread link. Sending text messages prompting you to top up unnecessarily seems pretty dishonest but at least I’ll know to ignore them in the future!
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Posts: 98,968
Topics: 546
Solutions: 12,479
Registered: ‎04-04-2012

Re: Free Data bolt on

You will always get a warning when you run out on the base tariff but the bolt on should kick in automatically.
In this instance, you should call customer service for a refund based on a mis-understanding.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)