Free Data bolt on

[Em78]

I have a monthly contract with a 12gb data allowance. 8gb of this is a free bolt on which I have only recently realised. I received a text last month telling me that I had run out of data and prompting me to top up which I did at a cost of £6.50. I’ve since discovered that I’d only used up the 4gb and feel I was misled as there was no mention of the 8gb that should’ve kicked in, only that I had run out. I was just wondering if this is common practice from O2 and if I have a case to get my £6.50 back.

[MI5 Level 94: Supreme]

Hi @Em78

Do you still have the bolt on?

These usually only last for 12 months so it may have expired?

[Cleoriff Level 90: Eminent · Accepted solution]

Hi @Em78

Have a look at this thread. It will explain it all. https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

You may be due a refund. Worth a try to call customer services https://www.o2.co.uk/contactus

[Em78]

Hi,

Thanks for your reply. I do still have the bolt on as it’s valid for 24 months. It seems the text messages are automated and should be ignored. Just wish I’d realised before shelling out more cash!

[Em78]

Thanks for the thread link. Sending text messages prompting you to top up unnecessarily seems pretty dishonest but at least I’ll know to ignore them in the future!

[MI5 Level 94: Supreme]

You will always get a warning when you run out on the base tariff but the bolt on should kick in automatically.
In this instance, you should call customer service for a refund based on a mis-understanding.