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Free 3 month Disney+ has cancelled my existing subscription

haggis-supper
Level 1: Joiner
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Well like most others i got the "text this number" for 3 months free disney+ as a special gift from 02.

 

I did that and they cancelled my current disney+ added as an extra and have not enabled disney+ again 😞

If you go into your 02 and look in extras it says click here to activate, which then tries to find a webpage that does not exists, so you get a 404 error.

 

SO i'm stuck, disney+ says i have not got a subscription and o2 is not enabling it.

[abusive language removed], i bet i'm not the only one fuming that your paid subscription is now dead as well !!!

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jonsie
Level 94: Supreme
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Hi

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

2020-Awards-jonsie5695219-2




O2 Social Media

SM Icons(Twitter |
Instagram | Facebook)




































5695219-2

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jonsie
Level 94: Supreme
  • 86776 Posts
  • 594 Topics
  • 5054 Solutions
Registered:

Hi

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

2020-Awards-jonsie5695219-2




O2 Social Media

SM Icons(Twitter |
Instagram | Facebook)




































5695219-2
Message 2 of 2
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