Free 12months Apple TV with upgrade

[Laura15]

I’ve just upgraded and was told I would be getting 12 months free Apple TV.
However this is not mentioned in any of the emails that followed? Can anyone help?

[Cleoriff]

@Laura15 

This tells you how here https://metro.co.uk/2019/11/01/get-apple-tv-plus-free-year-newest-streaming-service-launches-1102497... 

How to activate the free year of Apple TV Plus You can simply turn on your device, log in with your Apple ID and open the Apple TV app. As long as you are running the latest version of iOS, iPadOS, tvOS or macOS, the offer will be presented to you immediately.

However the promotion is run by apple so if you have a problem  then contact them https://support.apple.com/en-gb/contact