on 29-09-2015 08:36
on 29-09-2015 08:36
As of the 27th September, somebody has setup an O2 account giving my name and email address as contact details. On the 28th I've received an email notification of a bill for £37.16.
I cannot access this other account since I don't have the password for it, though I do have the username that came with the "Welcome To O2" email.
No financial crime has yet been commited against me as far as I know. Though I will be keeping an eye on my bank account for bogus transactions. At the moment I can only presume the person who setup the account doesn't have any bank or card details related to me.
Anyone else had any experience of this?
on 29-09-2015 08:43
This used to be a common occurrence on here in the past, yours is the first for a while. Search for o2 fraud in the box above.
You need to call customer service and report it to the fraud team, get them to give you new details for My O2 and make your bank aware.
on 29-09-2015 08:58
on 29-09-2015 09:05
on 29-09-2015 09:05
Yes of course they will. It's called ID Theft. They will investigate for you.
on 29-09-2015 09:12
on 29-09-2015 09:12
This needs to be sorted asap in my humble opinion. If you leave it it may escalate. Fraud team need to get this looked at.:smileysad:
Veritas Numquam Perit
on 29-09-2015 09:37
on 29-09-2015 10:25
on 29-09-2015 12:26
on 29-09-2015 12:33
on 29-09-2015 12:33
Fingers crossed that it is all it is but the problem remains that any default could be linked to your name. It shouldn't be a problem if they are checking the account. At least they, and you, are aware.
on 29-09-2015 13:02