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Fraudulent 02 contract set up.

NikkiNo
Level 1: Joiner
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Hi all, 

I've been a customer of 02 for numerous years and have a current contract with them. Today I received a letter from 02 regarding a new contract which has been set up in my name and address which includes an £800 iPad. I immediately contacted 02 who reported this would be escalated to the fraud department, I've also completed a form online on Action fraud and contacted my bank. I'm astounded someone has managed to get hold of an £800 device without any ID? 

I'm literally in the process of applying for my first mortgage and this account has already popped up on my credit report. From reading posts in this forum it looks like a matter of time until payments are missed from this account impacting my credit score. I'm so anxious about this and it appears as though I'm unlikely to get a call back as advised in 10 working day from the fraud department from reviewing similar posts on here! Does anyone have any positive stories or advice on how I take this further, or any action I haven't yet taken? 

I really appreciate any advice and thanks in advance, 

Nikki

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madasaf1sh
Level 68: Extraordinaire
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@NikkiNo 

 

Nothing you can really do, until the fraud team conclude there investigations, and they might not tell you the outcome if it needs to be passed to the Police to investigate. 

Its quite easy online, all they need is your personal details such as DOB, address, your full name, and for them to match what is held by the Credit Reference Agencies... 

And it is surprising what people post on social media...


I would start by checking your credit reports and also raising a dispute / adding a note of correction to your credit report to advise any lender looking at your credit file, this is done via the CRA's

 

I would also let your bank know that you have been the victim of fraud, possibly identity fraud and they will be able to help you as well. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 68: Extraordinaire
  • 5870 Posts
  • 32 Topics
  • 1920 Solutions
Registered:

@NikkiNo 

 

Nothing you can really do, until the fraud team conclude there investigations, and they might not tell you the outcome if it needs to be passed to the Police to investigate. 

Its quite easy online, all they need is your personal details such as DOB, address, your full name, and for them to match what is held by the Credit Reference Agencies... 

And it is surprising what people post on social media...


I would start by checking your credit reports and also raising a dispute / adding a note of correction to your credit report to advise any lender looking at your credit file, this is done via the CRA's

 

I would also let your bank know that you have been the victim of fraud, possibly identity fraud and they will be able to help you as well. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Pipstop78
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That's awful so sorry this has happened to you 

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