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Fraud

NIki4
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello,

 

I have cancelled my contract with you within the 14 days... How is it possible that you are still charging me?

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Bambino
Level 85: Esteemed
  • 23657 Posts
  • 1041 Topics
  • 3752 Solutions
Registered:

@NIki4 This is not O2. This is a customer community. You need to speak to customer service.

Cancelling your contract - An updated guide - O2 Community
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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Enlli
Level 66: Unequalled
  • 7317 Posts
  • 53 Topics
  • 1605 Solutions
Registered:

It's not fraud, just incompetence.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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