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Fraud

1jon
Level 1: Joiner
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Hi I was called today by o2 and I think it was fake offering me a new phone. Please cancel any recent changes to my account as I think it was scam
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jonsie
Level 94: Supreme
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Registered:

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

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jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Message 2 of 3
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Bambino
Level 84: Resplendent
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Registered:

@1jon If you think you've been a victim of a scam, apart from following the advice from @jonsie, you need to notify your bank and also report the scam here: https://www.actionfraud.police.uk/

Also take a look at this link: https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

I DO NOT WORK FOR O2



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