Fraud

[Cuillin10009]

02 are committing fraud by taking orders for apple watches with a promise of next Day delivery . When you have committed to the watch and sign the documents you are then told it’s out of stock . 02 must be held accountable for this ! 

[Bambino · Accepted solution]

@Cuillin10009 O2 doesn't operate a live stock reporting system. There have been complaints about this over the years ad infinitum. I certainly don't agree with it, but there's absolutely nothing you can do about it. It's in their Terms & Conditions: 

O2 | Online shop purchasing terms Terms and Conditions - Purchases From O2 Shop Terms and Conditions

[Enlli]

So, what's your next move?

We are just customers here like you. Guess you could ring sales, you can call them on 0800 081 0255

Or use the complaints proceedure

https://www.o2.co.uk/how-to-complain

[madasaf1sh]

@Cuillin10009 

Why not cancel and go buy one from Apple / John Lewis, KRCS ... ahh but they dont have much stock either, instead of buying from a network, who Apple have deprioritised stock for, as Apple now ensure their direct customers get priority. 

Apple and other retailers also do finance, and you can add a plan on for the Apple Watch

[Pipstop78]

I agree with Madasaf1sh never had a complaint with 02 at all they have been great with me. Maybe go to the apple store and buy a apple watch even Argos do them now