I was simswapped on the 23rd Feb - contacted O2 straight away who claimed to have re-diverted the calls back to my original sim card in about an hour. However, since this simswap occured I have lost £7000 from a business account and calls being made to my number are still diverting to a lycamobile sim card.
The fraud could still be occuring as obviously calls are STILL GOING TO THE WRONG SIM. I have contacted O2 who were meant to be dealing with this but have obviously NOT FIXED THE PROBLEM and I have already lost 7k as stated.
Unacceptable. How was a fraudster able to get past security questions in store (Wembley high road) and also bypass bank security. At this point there is no one I can contact to do something about this (it is 12.30pm) and feedbacck from O2 has been slow and the job obvously not done properly (CALLS STILL GOING TO A ROGUE SIM).
