Fraud department

[Caro171]

10days I’ve been trying g to resolve.  No contact from anyone 

[Caro171]

Anyone know how I can contact fraud department 

[MI5]

@Caro171 

You can't as they aren't customer facing and will not discuss details of fraud with you anyway in case you are implicated.

You just need to wait until they contact you.

[Caro171]

It’s absolute joke ! Terrible service 

[pgn]

Info here if needed @Caro171 

https://www.o2.co.uk/help/safety-and-security/fraud-advice

[Caro171]

They don’t reply

[jonsie]

The guy in fraud must be very busy....

[pgn]

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@jonsie wrote:

The guy in fraud must be very busy....

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aka The Ruler of the Universe, from The Hitchhiker's Guide to the Galaxy. 😁

[Oxonian]

@Caro171 

Whilst I have huge sympathy for your predicament, it is probably worth mentioning that O2 might be unable to give you an update whilst their investigation is ongoing. They have to comply with both criminal law and Money Laundering Regulations and this could be jeopardised if they update you whilst their case is incomplete. It is also possible that your case has been subsumed into a wider investigation if the same fraudster has other "victims" in addition to you.

It has been mentioned that other O2 customers have had similar issues. In fact, last Autumn, there were several national newspaper articles and even a programme on TV about fraud against O2. You can find details of those if you search this forum.  

I would keep reminding O2 about this, at least so they do not forget about you !

Please keep us informed of developments.