Solved: Re: Fraud and scammers.

Anonymous · ‎25-08-2016

I hate this company so much. I just want my contract to finish so I can move to three or giffgaff everytime I try to make a payment with 02. It's always says my card is declined. Even through I have enough funds I went to the bank they said that my card Is fine. And I've been making transactions perfectly so it's not my me its 02 yesterday I paid £50.00 to 02 the payment went through. The bank authorised it. I called 02 they said they hadn't received that payment. I advice everyone to use giffgaff or three. Best companies when I was with them I had no problems. And also great customer service.

Toby · ‎25-08-2016

Hi @Anonymous,

Sorry to hear that you're not happy. The best thing to do is to give us another call so we can look into it closely for you :). Welcome to the O2 Community!

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View solution in original post

Bambino · ‎25-08-2016

Umm....GiffGaff is owned by O2. I suggest you speak to customer service again.

I DO NOT WORK FOR O2

Toby · ‎25-08-2016

Hi @Anonymous,

Sorry to hear that you're not happy. The best thing to do is to give us another call so we can look into it closely for you :). Welcome to the O2 Community!

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

MI5 · ‎25-08-2016

It can take upto 24 hours for payments to show on your account. I'm sure if you called this morning it would show as paid.
Do you really think o2 are out to scam you?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎25-08-2016

O2 have had issues with payment before but we understood this was all sorted now. As said it does take 24 hrs to update on your account.

Veritas Numquam Perit

MI5 · ‎25-08-2016

Indeed, certain customers have struggled with manual payments.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎05-09-2016

Hi @Anonymous Did you get your payment issues sorted in the end?

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