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Fraud Check declined?

Jrc
Level 1: Joiner
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on ‎11-05-2023 20:15

on ‎11-05-2023 20:15

I'm trying to upgrade my phone, but every time I get to the payment stage it keeps saying fraud check declined? Never had this before. Bank has no idea either, O2 are not helping very much. 

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pgn
Level 77: Grand Master
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on ‎11-05-2023 20:18

on ‎11-05-2023 20:18

Hi @Jrc - looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on

0800 081 0255.

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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MI5
Level 94: Supreme
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on ‎11-05-2023 20:21

on ‎11-05-2023 20:21

@Jrc 

If it has been referred to the fraud dept there's nothing you can do until they complete their investigation.

They will contact you when they have satisfied themselves that all is well.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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humanew
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on ‎13-06-2023 14:47

on ‎13-06-2023 14:47

i just face this problem do you have any solution of this?

 

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