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Level 1: Joiner
Posts: 1
Registered: ‎17-06-2018
Accepted Solution

Forgot my security question answers

Hi I have forgotten my security. Could you please help me with that

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Posts: 80,632
Topics: 573
Solutions: 3,891
Registered: ‎04-01-2009

Re: Forgot my security question answers

This isn't customer service I'm afraid so you will need to contact them directly. This is a customer community and we can't check your account details.

What security have you forgotten? If it's your password for My O2 then follow the forgotten details link. If you can get into My O2, you can change your security question there. You will be sent a pin number to your mobile to allow you access.

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Level 2: Apprentice
Posts: 19
Registered: ‎17-06-2018

Re: Forgot my security question answers

As the following reply states, We cannot simply do anything for it.

 

What you need to do is ring 202 from your O2 device.
They will try going through security in other ways necesarry.  E.g. How much is your latest bill, Or the last three digits of your bank account number and the device your using, As well as sending a OTAC to your device meaning a 4 digit code. So have your phone at the go.

 

If its the myo2 thats something the pay monthly can help with too.

 

Best regards,

ED

O2 Guru,
O2 Customer Service Advisor,
Android user

If and when i help you within the community, It's out of work hours meaning i will not access any accounts during our interaction. (Which is not allowed anyway).
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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Forgot my security question answers

Hi @ImdadulHoque, and welcome to the Community slight smile How are you getting on with your security question answers? Any progress since yesterday?

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