Fitguru

[Fieldell]

Just received an unexpected charge of £6 to my monthly bill due to Fitguru. They had sent a text asking to sign up to some rubbish. I deleted this text and did NOT activate anything. Is this allowed?

Do O2 refund this?

[Anonymous · Accepted solution]

@Fieldell Please read this guide 

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

[Fieldell]

Thank you

[Anonymous]

@Fieldell You are welcome & welcome to the forum

[Cleoriff]

@Fieldell

Another good guide is https://payforitsucks.co.uk/. It helps fight these scams

You can also contact customer services https://www.o2.co.uk/contactus

and ask them to put the following 2 bars on your account

• Bar all Direct to Bill Debits
• Premium Bar (calls to premium numbers, 090, 070 etc.)

You may also want to join in with your comments on this thread

https://community.o2.co.uk/t5/Other-Products-and-Services/Premium-rate-services-petition-to-O2/m-p/1...