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First payment showing on bank but I have been paying monthly for a while now

TashaRay
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‎02-05-2023 18:52 - edited ‎02-05-2023 18:58

‎02-05-2023 18:52 - edited ‎02-05-2023 18:58

Hello

 

I pay a regular amount each month for my tarriff (I have paid off the phone), but I've just checked my bank account and O2 are taking a 'first payment' out tomorrow for about £6 more than my usual monthly charge. Firstly I'm unsure as to why this is down as a 'first payment' and secondly, why I am being charged a higher amount? I can only assume this is because of the new financial year, but I cannot recall being sent anything about this (I have checked my emails to make sure).

 

Any help would be appreciated as I haven't managed to get through to O2 this afternoon.

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MI5
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on ‎02-05-2023 21:01

on ‎02-05-2023 21:01

@TashaRay 

Any help https://www.o2.co.uk/prices ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Jt40
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on ‎22-11-2023 08:40

on ‎22-11-2023 08:40

Ive got this on mine now aswel did you ever find out 

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Enlli
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on ‎22-11-2023 08:54

on ‎22-11-2023 08:54

@Jt40 Seeing the date of the original post was May, it's very likely to have been the annual price rise.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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