Solved: First payment charge

MickT · ‎27-07-2023

Hi o2, I have just been moved over from Virgin to o2. I've had my last direct debit from Virgin for period 24 May 2023 to 25 June 2023 invoice of £14.40. I have also had direct debit from o2 for £10.47 date issue 25 June until 25 June and notification of one for 25 July to 24 August for £11.77 to be paid 8 August 16 days before you will know what I may have spent ?? Can you please explain,

MI5 · ‎27-07-2023

@MickT

You pay O2 a month in advance for your base tariff. Any extra charges incurred will be added to next months bill.

https://www.o2.co.uk/help/account-and-billing/your-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-07-2023

@MickT

You pay O2 a month in advance for your base tariff. Any extra charges incurred will be added to next months bill.

https://www.o2.co.uk/help/account-and-billing/your-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

SallyAF62 · ‎27-07-2023

I too have just been moved over from VM to O2 and my bill with VM was always £10.47. Now it has gone up to £11.77 despite no extra usage 🤔 It is frustrating when you are on a tight budget ...

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