First montly payment

Lewis18 · ‎16-04-2018

Hi, I have recently set up a pay monthly plan consisting of £32 for the device & £38 for the airtime. I’m due a payment tomorrow and I was just double checking if my payment tomorrow will be just the airtime and then my first full payment will be in a months time (3rd May 2018). So just to confirm, is the payment tomorrow only for my airtime? Not my device as i havent had the phone a full month yet.

MI5 · ‎04-04-2012

Payment with be taken for both device and airtime.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

Anonymous · ‎16-04-2018

@Lewis18 Read my guide here all about Refresh

https://community.o2.co.uk/t5/Discussions-and-Feedback/A-Guide-To-O2-Refresh/td-p/877701

jonsie · ‎04-01-2009

All explained here @Lewis18

https://www.o2.co.uk/help/account-and-billing/first-bill

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

EmilieT · ‎18-04-2018

Hi @Lewis18, did the advice from our members help you understand your due payments better? Let us know hwo you got on with this in the end

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First montly payment

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