Solved: First bill

courtney0611 · ‎07-08-2020

I have just received my first month phone bill and it is a lot higher than expected is it normal for the first month to be more expensive and then will it go back to the original device plan and airtime?

MI5 · ‎07-08-2020

@courtney0611

Perfectly normal as you will have a pre rata adjustment on it.

https://www.o2.co.uk/help/account-and-billing/first-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎07-08-2020

@courtney0611

Perfectly normal as you will have a pre rata adjustment on it.

https://www.o2.co.uk/help/account-and-billing/first-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

courtney0611 · ‎07-08-2020

Great thank you so much for the quick reply. So will it go back to normal next month?

MI5 · ‎07-08-2020

@courtney0611

Yes, next month will just be your regular monthly bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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