First bill on O2 refresh

[mattlaw42]

Hi I have just switched to O2 refresh and my 1st bill is due soon my airtime bill has a balance due and undernesth the words make a payment but I pay by direct debit. Do I still have to pay by card or will it just come out by direct debit can't get in touch with O2 to find out.

[jonsie]

The direct debit will take the payment for you @mattlaw42 

[Cleoriff]

@mattlaw42 

If you set up a direct debit you don't need to make a payment.

However, I would check with your bank that a DD has actually been set up to take payment.

If not you need to contact O2

Guide: Coronavirus Community Help and Support 

[mattlaw42]

Well I have been with O2 for two years and my bills are taken out direct debit so even though I have switched to refresh it should still be ongoing its just basically a different tariff?

[Cleoriff]

Yes @mattlaw42  it should. As said the direct debit will take your payment.

I thought you may have been a new customer with a new account, that's all.

[jonsie]

The direct debit just transfers to your new account @mattlaw42