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First bill on O2 refresh

mattlaw42
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Hi I have just switched to O2 refresh and my 1st bill is due soon my airtime bill has a balance due and undernesth the words make a payment but I pay by direct debit. Do I still have to pay by card or will it just come out by direct debit can't get in touch with O2 to find out.
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jonsie
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Cleoriff
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@mattlaw42 

If you set up a direct debit you don't need to make a payment.

However, I would check with your bank that a DD has actually been set up to take payment.

If not you need to contact O2

Guide: Coronavirus Community Help and Support 

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mattlaw42
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Well I have been with O2 for two years and my bills are taken out direct debit so even though I have switched to refresh it should still be ongoing its just basically a different tariff?
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Cleoriff
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Yes @mattlaw42  it should. As said the direct debit will take your payment.

I thought you may have been a new customer with a new account, that's all.

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jonsie
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