First bill not pro-rated
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on 09-05-2020 13:22
Hi,
I joined O2 on Apr 15 yet was charged the full 20 gbp for the month of April. On your website it states first bill would be pro-rated, which clearly didn't happen in my case.
Can you please explain + refund the overcharged amount.
Thanks,
Tim
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on 09-05-2020 13:25
You pay a month in advance so after your billing date, you pay after 14 days
The bill is correct @tverheyden
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on 09-05-2020 14:56
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on 09-05-2020 14:56
Hi Jonsie,
Appreciate your answer but not sure if this is correct in my case. On my second bill, for the billing period, it says Apr 9 - May 8. Payment is due on May 22.
For the first bill, billing period is up to Apr 9 and I paid Apr 23.
I got a message from O2 on activation of my number on Apr 15.
Not sure if these billing dates make sense. Why would I have to pay anything before Apr 15? Be it in advance or later, doesn't matter.
Tim
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09-05-2020 15:00 - edited 09-05-2020 15:01
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09-05-2020 15:00 - edited 09-05-2020 15:01
O2 start billing you from the order date as generally your account is active within 24 hours.
If you ordered on the 9th but didn't get activated until the 15th you should call to get the 6 days credited back to your account Guide: Coronavirus Community Help and Support
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

