First bill before receiving the SIM card

[AliciaLondon]

Hello,

I would like to understand why I have received my first invoice even before receiving the SIM card as I become a customer yesterday yet they are charging me the full monthly amount. Thanks

Alicia

[MI5 · Accepted solution]

@AliciaLondon 

Your first bull is generated immediately and you pat a month in advance plus a couple of days pro rata to align with your billing date. 

https://www.o2.co.uk/help/account-and-billing/your-bill#:~:text=You'll%20get%20your%20first,be%20the....

[Disappointed_Cu]

My SIM card was despatched today and my bill date clearly starts from today also.

I am unhappy about this, since I'm being billed for a service I'm unable to use.

I also hate the lack of being able to contact a real person.

I'm pretty sure that I'm going to be cancelling before the cooling off period.

I've just left Virgin for the same inability to contact them, so this isn't an idle threat 😞

[Cleoriff]

@Disappointed_Cu 

You pay a month in advance. All networks are the same. Numerous ways to contact O2.

Numbers here Guide: Coronavirus Community Help and Support 

and social media just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Disappointed_Cu]

Thanks for your reply 🙂

I have no problem with paying in advance. I have a problem for paying for a service that is impossible to access yet.

Why don't they publish their contact numbers on their contact page?

Having to come here first is just another frustrating hurdle when things are wrong.

The more things progress, the worse they regress, eh?

I'll give it a go.

Thanks again.

[MI5]

Contact numbers are on the contact page @Disappointed_Cu 

https://www.o2.co.uk/contactus

[Disappointed_Cu]

There are no phone numbers visible on that page 🤷

It's also the same page that led me to asking this community forum for help.

Regardless, I'm grateful for the help and information, and the problem has now been dealt with . Thanks 👍

[DavidJWalker985]

they always bill you the on the day for the mouth in advance even in the store or online all moblie networks are the same nomaly if you get it in the mail after the day its been mailed out its just a safely net all the moblie networks have 

[MI5]

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@Disappointed_Cu wrote:

There are no phone numbers visible on that page 🤷

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