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First bill - advanced line rental??

Anonymous
Not applicable

I'm pretty confused about this.

I was speaking to the online chat service, and they were trying to explain my first bill (i'm new to O2).

 

They stated I'd have to pay the first month's line rental in advance. When I asked when the 2nd bill would arrive, they said it would come "2 days after the start date" - I have no idea what that means, does that mean every bill is 1 month in advance?

 

When I looked in the FAQ, it said 'That's because we charge for line rental a month in advance. So your first bill will show 2 charges; the cost of your tariff before we printed off your first bill - and the cost of your next month's tariff, in advance.'

 

I really don't understand all this - could someone please explain how the first couple of bills work please?

 

Thanks slight_smile

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adamtemp64
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1st bill has a few extra days plus the months advance charge

2nd bill is just the 30 days advance charge plus any non inclusive charges mms 0870 0800 etc used in month 1

iPhone 11 Pro 256gb on unlimited data
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

1st bill has a few extra days plus the months advance charge

2nd bill is just the 30 days advance charge plus any non inclusive charges mms 0870 0800 etc used in month 1

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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jonsie
Level 94: Supreme
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Registered:

Your billing date is set up normally a couple of days after opening the account. On your first bill you pay for that first couple of days until your first bill is produced and one month line rental in advance. Payment is always 14 days after the bill is produced ansd will be the same date each month.

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