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on 03-05-2021 10:46
I've ordered a new Sim advertised as £25 a month. It has not yet arrived but i have recieved a bill stating I'm being charged from today and the bill is £27.50.
so is not going well. Being charged more than I signed up for and for an item I dont yet have.
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on 03-05-2021 12:07
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on 03-05-2021 12:07
Looks OK to me?
https://www.o2.co.uk/help/account-and-billing/your-bill
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on 03-05-2021 10:49
Your first bill may be higher than you're expecting because it will be pro-rated. This means you'll be charged for one month's line rental as well as the first few days where they are setting up your account.
http://www.o2.co.uk/help/bills-and-payment/first-bill
If you call customer service they will refund for the days waiting for the SIM.
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on 03-05-2021 10:59
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on 03-05-2021 10:59
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on 03-05-2021 12:07
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on 03-05-2021 12:07
Looks OK to me?
https://www.o2.co.uk/help/account-and-billing/your-bill
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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03-05-2021 12:24 - edited 03-05-2021 12:27
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03-05-2021 12:24 - edited 03-05-2021 12:27
@MI5 wrote:Looks OK to me?
https://www.o2.co.uk/help/account-and-billing/your-bill
That one is fine. The first one came up with extra letters at the end i.e.
https://www.o2.co.uk/help/bills-and-payment/first-bill%C2%A0
Once I removed those and refreshed the page, it was fine. (No idea what happened?!)
Edited to add, just tried the first link again and it still comes up with an error with those extra letters.
Your second link is fine.
Veritas Numquam Perit
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on 03-05-2021 13:51
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on 03-05-2021 13:51
No point reporting it to get fixed though.........
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